Delivery times vary depending on destination and service selected. Express shipments usually arrive within 2–5 business days, while Standard delivery may take 5–10 business days.

We ship documents, personal parcels, electronics, commercial goods, medical supplies, furniture and personal effects. Restricted or hazardous items may require additional documentation — contact us if you're unsure.

Standard parcels and freight are both supported. Oversized or heavy commercial cargo is handled through our Air and Ocean Freight services — mention your package dimensions when booking so we route it correctly.

Yes. Fragile and valuable items can be marked for professional packaging and special handling when you book your shipment.

Yes. Every shipment receives a unique tracking number, allowing real-time tracking from pickup until final delivery on our Track Shipment page.

Status updates are logged as your shipment reaches each hub in our network, so there can be a gap between physical movement and the next scan. If it's been over 24 hours with no change, contact our support desk.

Shipments move through Shipment Created, Processing, Picked Up, In Transit, At Facility, Out For Delivery and Delivered. Each stage appears on your tracking page's delivery journey timeline.

Cost depends on package weight, dimensions, destination and delivery speed selected. After you submit a shipment request, our team reviews it and confirms final pricing with you directly.

Our support team will confirm available payment options for your region and shipment type when your request is reviewed.

Cancellations made before pickup are generally eligible for a refund. Reach out to our support desk with your tracking number and we'll review it promptly.

Most international shipments require a commercial invoice and accurate description of contents. Our Customs Clearance service handles documentation and duty calculation on your behalf.

Optional shipment insurance is available for valuable cargo, documents and commercial goods — select it when booking your shipment.

Prohibited and restricted items vary by destination country. If you're shipping anything unusual, get in touch before booking and we'll confirm what's allowed on your route.

Our logistics specialists are available 24 hours a day via telephone and email — visit our Contact page for direct details and a message form.

Head to our Ship Now page and complete the shipment request form with sender, receiver and package details. Our team reviews and confirms every request.

Yes. If you're shipping regularly or have a partnership enquiry, select "Partnership Enquiry" on our Contact form and our team will follow up.